Frequently Asked Questions

Need Help? We've got you covered!
HOW DO I PLACE AN ORDER?
In order to process your order we require the following information:
  • Your shipping, order information & billing address.
  • Phone number & email address for order confirmation and invoice.
  • Payment method – please provide a credit card number to complete your order.
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.


    WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?

    Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team at  +662 243 2447or eMail sjonline@sjjewelry.com. Don't forgot to add us in your safe Email List.


      HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?

      As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access to-the-minute location information.


        I RECEIVED AN EMAIL STATING THAT MY ITEM IS ON BACKORDER, WHAT DOES THIS MEAN?

        We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. If your items are on backorder it can take 2-4 weeks to receive your item. Of course, this amount of time will vary.

          I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
          If you receive an order confirmation email and notice a mistake with the order, please call us at +662 243 2447 or eMail sjonline@sjjewelry.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
            DO YOU MAKE CUSTOM ORDERS?
            Custom made design is also our strong distinctive point  

            Please contact our customer service team at              +662 243 2447or eMail sjonline@sjjewelry.com to discuss in more detail. Don't forgot to add us in your safe Email List.
            DO YOU HAVE AN ACTUAL STORE I CAN COME VISIT?

            Certainly, We proudly invite you to our store which land in Thailands' prime location. With atmosphere, our service at heart and touch actual product. You would buy with confidence from us. Link to our store location

            Any enquiries, Please call our customer service team at +662 243 2447or eMail sjonline@sjjewelry.com. Don't forgot to add us in your safe Email List.